Privacy Policy

Introduction

LendInvest Finance is dedicated to safeguarding your personal information and ensuring its privacy. This privacy policy outlines how we, including LendInvest Finance and our affiliated entities, handle your personal information in compliance with the Privacy Act 1988 (Cth) and the National Privacy Principles.


This policy details our practices concerning the collection, use, and disclosure of personal information. It includes:

  • Our identity and contact details.
  • The circumstances and purposes for which we collect personal information.
  • The implications for you if personal information is not provided.
  • Entities with whom we may share your information.
  • Procedures for accessing, correcting, and addressing concerns about your personal information.

By providing us with your personal information, you consent to its collection, use, and disclosure in accordance with this privacy policy. We may update this policy periodically and encourage you to review it on our website to stay informed about any changes.

Your Personal & Sensitive Information

Personal information includes details such as your name, contact information, financial details, and credit information. This information helps us assess your suitability for services and may be shared with our approved lenders and brokers as necessary.


If you provide personal information about other individuals, such as joint applicants or guarantors, you must ensure you have their consent and inform them of this policy.


Collection Methods

We collect personal information through various means, including:

  • Directly from you (e.g., via phone, application forms, or our website).
  • From your representatives or referral partners.
  • Through automatic data collection from your devices when accessing our website.

For a list of entities or websites from which we obtained your information, or to be removed from our lists, please contact us at catherine@lendinvestfinance.com.au


Use of Personal Information

We use personal information to:

  • Conduct and complete transactions related to our services.
  • Communicate and provide information about our products.
  • Support internal operations and service delivery.
  • Update referrers on the progress of transactions.


You can opt out of communications not essential to our business by contacting your broker or emailing us.

Disclosure of Personal Information


We may disclose personal information to:

  • Our employees, related bodies corporate, and approved partners.
  • Service providers and agents.
  • Professional advisers and payment systems operators.
  • Other entities as required by law.


Information may be shared within our network for business purposes and with third parties as necessary.

Access and Correction


You have the right to request access to or correction of your personal information. Requests should be directed to us, and we may charge a fee for providing this information. We will inform you if we cannot fulfill your request.



Data Security

We employ measures to protect your personal information from misuse or unauthorized access, including secure storage and encryption. Personal information is retained only as long as necessary and then securely destroyed or de-identified.


Cookies and Tracking

A ‘cookie’ is a small text file placed on your computer by a webpage server that may later be retrieved by webpage servers. We use cookies or other similar tracking technologies on our website to provide you with a better website experience. When you visit the Flint website or related landing pages to read, browse, submit or download information, our system will record/log your IP address, date and time of your visit to our site, the pages viewed, and any information downloaded. You can
configure your browser to refuse cookies or delete existing cookies from your hard drive. Rejecting cookies may have the effect of limiting access to or functionality of parts of our website.

We generally use this information to report statistics, analyze trends, administer our services, diagnose problems and target and improve the quality of our products and services.



Advertising and Tracking

We may advertise on Third-Party Websites. When you view our advertisements on Third-Party Websites, the advertising company may use cookies, and in some cases, web beacons, to collect information such as the server your computer is logged onto, your browser type, the date and time of your visit and the performance of their marketing efforts. When you access our website after viewing one of our advertisements on a Third-Party Website, the advertising company may collect information on how you utilise our website (e.g. which pages you view).



External Dispute Resolution

We have a formal procedure for handling privacy breaches or complaints. You can refer to our Internal Dispute Resolution policy for more information. If you are dissatisfied with our Internal Dispute Resolution response, you can make a formal complaint to our External Dispute Resolution provider, the Australian Financial Complaints Authority (AFCA). AFCA can consider certain privacy complaints relating to either the provision of credit or Credit Reporting Information in general. You can contact AFCA on:

Tel: 1800 931 678

Email: info@afca.org.au

Web: www.afca.org.au

Post: Australian Financial Complaints Authority, GPO BOX 3, MELBOURNE VIC 3001

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

Under the Privacy Act, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) about the way we handle your personal information. The OAIC can be contacted at either www.oaic.gov.au or by calling 1300 363 992.

Contacting us and feedback


For any inquiries or complaints regarding your personal information, please contact us:


Email: catherine@lendinvestfinance.com.au


Phone: 0428 522 123